Managing contacts and groups

Managing contacts and groups

Contacts are the people you communicate with through Hamr Chat. You can organise them into groups for targeted campaigns and easier management.

Adding contacts

There are several ways to add contacts:

• Manual entry — Add contacts one by one from the Contacts page
• CSV import — Bulk import contacts from a spreadsheet
• Inbound messages — Contacts are created automatically when they message you

Contact groups

Groups let you organise contacts into segments. Use them to:

• Target specific audiences for campaigns
• Organise contacts by location, interest, or status
• Quickly find and manage subsets of your contact list

Tags

Tags provide flexible labelling for contacts. Unlike groups, a contact can have many tags and tags can be used for filtering and workflow triggers.

Opt-outs

When a contact opts out, they are automatically excluded from future campaigns. You can manage opt-outs from the contact detail page.